At SOLEXLAB, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to assist you every step of the way.
You may return unworn and unused items within 30 days of delivery.
Items must be in their original condition, including tags and packaging.
Final sale items and custom orders are non-returnable.
Refunds will be issued to your original payment method after we receive and inspect the returned item.
Shipping fees are non-refundable, unless the return is due to our error or a defective product.
To initiate a return, simply contact us at [email protected] with your order number and the reason for your return. We’ll provide you with detailed instructions to make the process easy.
If you have any questions or need assistance, feel free to reach out to us at [email protected]. We’re happy to help!
Your happiness with your new shoes is important to us, and we’re here to ensure a smooth return or exchange process.
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